Our Expert AI Agents
Learn how we can deploy teams of context-aware, task-specialist agents dedicated to managing and resolving customer inquiries, ensuring a seamless and efficient service experience.
Contact us today for a demonstration of our technology and for a discussion on how it could bring significant ROI to your specific organisation requirements.
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Our Technology
Advanced Hybrid Search
Utilising state-of-the-art question answering techniques, Engaging Things incorporates CSIRO research to offer a hybrid search solution. This innovative approach enhances our ability to provide precise and timely answers to customer enquiries.
AI Vision for PDFs
Leveraging AI vision technology, comprehensively answer questions based on text, images, and tables in PDF documents. This capability allows us to address complex customer service issues with high accuracy and minimal human intervention.
Seamless Agent Delegation
Customer inquiries are intelligently routed to the appropriate specialised AI agent, ensuring customers receive the most informed support guided by business drivers.
Automatic Data Ingestion
Efficiently index vast amounts of data from diverse sources, including entire websites and YouTube channels, using sophisticated crawlers and APIs to continuously extract and update relevant information.
Product Model Tagging
Every paragraph of every PDF manual is tagged with the associated product model numbers/series to ensure the accuracy of technical support enquiries.
Situational Awareness
AI agents proactively asks users follow up questions (e.g. product model) before providing answers, ensuring provided information is accurate.
Conversational Commerce
Revolutionise your sales engagement with AI agents equipped with deep business context to transform interactions into opportunities.
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Engage prospects in personalised conversations to uncover their unique needs, tailoring each interaction to their specific journey.
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Proactively recommend relevant products, maximising sales potential while ensuring customer satisfaction through strategic, AI-driven suggestions.
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Provide accurate, real-time answers to complex technical questions, drawing from an extensive and continuously updated knowledge base.
Actionable Customer Insights
Campaign Impact
Measure the effectiveness of marketing efforts by analysing customer references to specific campaigns.
Sentiment Analysis
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Gauge customer satisfaction by tracking positive or negative sentiments about specific products.
Geographic Insights
Pinpoint sales inquiry origins to tailor regional marketing strategies and resource allocation.
Store Locator Trends
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Track location queries to optimise store placement and improve local marketing efforts.
Product Mentions
Identify trending products in sales and support inquiries to inform inventory and training needs.
Product Gap Analysis
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Identify potential market opportunities by spotting sales inquiries not covered by current product offerings.
Knowledge Base Gaps
Improve support resources by identifying frequently asked technical questions without ready answers.
Product Recall Awareness
Monitor customer inquiries about recalled products to assess communication effectiveness and potential risks.
