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Engage with precision.
Resolve with speed.
Grow with unrestraint.

A Conversational Growth Engine

State-of-the-art AI customer service agent that engages naturally with customers, offering precise and richly detailed responses that open opportunities for cross-selling and up-selling.

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Enhance customer service efficiency by reducing wait times and providing expert guidance, elevating your brand and operational productivity.

Proportion of customers who expect faster responses from businesses.

Khoros

30-45%

The estimated increase in productivity achieved by applying generative AI to customer care functions. McKinsey

400%

The level of productivity increase that companies are reporting as a result of generative AI.

Forbes

79%

At the heart of our service lies a groundbreaking hybrid search technology. Leveraging cutting-edge CSIRO research, our solution combines a unique ranking system with a machine learning-based vector model.

This advanced framework understands customer inquiries with remarkable accuracy, ensuring that responses are exceptionally relevant.

>10%

The amount of new product & services sales growth experienced by 3 in 4 companies that implement AI.

Capgemini 

90%

The proportion of companies that see AI as a source of their competitive advantage over rivals. 

MIT Sloan

67%

The amount that business leaders say AI agents can increase sales by.

BizTech

Drive competitiveness, 
conversions
and growth with AI customer service.

Take analytics beyond interaction metrics to discover the precise needs of your customers and how to enhance self service and contact centre operations.

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Boost customer loyalty and trust with an advanced AI service agent:

81%

The proportion of customers who prefer using a self-service option before contacting a customer service rep.

HubSpot

64%
The proportion of consumers who find 24/7 availability to be the most helpful feature of a chatbot.
The Chatbot

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About Us

Engaging Things is an Australian company specialising in information retrieval and AI.

Driven by a solving complex challenges and collaborating with purpose-driven teams, Engaging Things strives to leverage state-of-the-art search and AI to create solutions that are engaging for our users and transformative for our customers.

Feel free to get in touch if you'd like to chat.

About US

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