Elevate Customer Service Efficiency. Easily.
Interested in deploying teams of specialist AI agents that work collaboratively to gather customer context and handle complex tasks? By accurately pinpointing relevant information across multiple repositories, our agents accurately answer customer enquiries with full situational awareness.
Our Expert AI Agents
Learn more about how we can deploy teams of context-aware, task-specialist agents dedicated to managing and resolving customer inquiries, ensuring a seamless and efficient service experience.
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Contact us today for a demonstration of our technology and for a discussion on how it could bring significant ROI to your specific organisation requirements.
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Our Technology
Advanced Hybrid Search
Utilising state-of-the-art question answering techniques, Engaging Things incorporates CSIRO research to offer a hybrid search solution. This innovative approach enhances our ability to provide precise and timely answers to customer enquiries.
AI Vision for PDFs
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Leveraging AI vision technology, comprehensively answer questions based on text, images, and tables in PDF documents. This capability allows us to address complex customer service issues with high accuracy and minimal human intervention.
Seamless Agent Delegation
Customer inquiries are intelligently routed to the appropriate specialised AI agent, ensuring customers receive the most informed support guided by business drivers.
Automatic Data Ingestion
Efficiently index vast amounts of data from diverse sources, including entire websites and YouTube channels, using sophisticated crawlers and APIs to continuously extract and update relevant information.
