Engage with precision.
Resolve with speed.
Grow with unrestraint.
Enhance customer service efficiency by reducing wait times and providing expert guidance, elevating your brand and operational productivity.
Proportion of customers who expect faster responses from businesses.
At the heart of our service lies a groundbreaking hybrid search technology. Leveraging cutting-edge CSIRO research, our solution combines a unique ranking system with a machine learning-based vector model.
This advanced framework understands customer inquiries with remarkable accuracy, ensuring that responses are exceptionally relevant.
>10%
The amount of new product & services sales growth experienced by 3 in 4 companies that implement AI.
90%
The proportion of companies that see AI as a source of their competitive advantage over rivals.
Drive competitiveness,
conversions and growth with AI customer service.
Take analytics beyond interaction metrics to discover the precise needs of your customers and how to enhance self service and contact centre operations.
Boost customer loyalty and trust with an advanced AI service agent:
81%
The proportion of customers who prefer using a self-service option before contacting a customer service rep.
64%
The proportion of consumers who find 24/7 availability to be the most helpful feature of a chatbot. The Chatbot
About Us
Engaging Things is an Australian company specialising in information retrieval and AI.
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Driven by a solving complex challenges and collaborating with purpose-driven teams, Engaging Things strives to leverage state-of-the-art search and AI to create solutions that are engaging for our users and transformative for our customers.
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Feel free to get in touch if you'd like to chat.